Please review these Frequently Asked Questions about products, orders, shipping, and Geti’s history.
About Our Products
What are our products made from?
We use only natural ingredients made from food – grown and harvested on our wonderful planet.
Are your products Vegan & Cruelty Free?
Everything we make is 100% Vegan and Cruelty-Free. We never engage in any form of animal testing…though we’re convinced that the animals might want to taste-test our beets and rosehips.
About Our Company
Where are you based?
Our lab is nestled in the Kootenay mountains of British Columbia, Canada on the traditional territory of the Sinixt People.
When did Geti launch?
We’ve been doing our thing since August 2018. We launched with just one product (our Cocoa Kisses Bronzer) & we’ve been steadily
How do I contact your Customer Support?
Still have a question? Send us an email: email@example.com
I placed an order. Now what?
Thanks for the support! We can’t wait to see what truly natural beauty looks like on you. We know you’ll love wearing food on your face.
We process all orders within 2 business days of receipt if all items in the order are in stock. If an item is on backorder, we’ll contact you via email to see how you’d like to proceed.
Please note – due to the Global COVID-19 Pandemic, shipping across the globe has been inundated with massive volumes of mail/packages.
We cannot guarantee shipping times until further notice.
How long will it take for my order to arrive?
We ship using a variety of providers, depending on location, order size, and shipping indicated at the time of order. Here are some general guidelines for our flat rate shipping options:
Flat Rate Shipping
Canadian Orders – within British Columbia 1-2 business days.
Canadian Orders – Alberta 2 business days.
Canadian Orders – SK, MB, ON, 3 business days.
Canadian Orders – Quebec and East Coast 4-5 business days.*Business days, excluding holidays.
U.S. Orders – Flat Rate International, 5-10 business days.
*Business days, excluding holidays. Items must go through US Customs.
U.S. Orders – Flat Rate Expedited International, 2-5 business days.
Orders with expedited shipping will receive tracking information.
Have a large or wholesale order? Contact us for shipping rates.
Where Can I Find Geti Cosmetics IRL (in real life)?
Our online shop is always open.
If you simply can’t wait for your order to arrive by mail – check out this list of retailers where you can get your fix immediately.